Agents · Leasing

The Leasing Agent.

An AI agent that answers every inquiry the moment it lands, pre-screens the prospect, books the tour, follows up after and hands the qualified applicant to your team with every message threaded to one guest card.

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Multi-channel

One conversation across SMS, email and voice.

A prospect who texts from her personal number, emails from her work address and leaves a voicemail on the way to a tour is one guest card, not three. The Leasing Agent uses phone number, email and conversational signal to link every channel and maintain a single thread.

Pre-screening

The right questions, in the right order, with the wrong ones off the table.

Kasai runs a per-community pre-screening script : income ratio, desired move-in, bedroom count, pet policy, intended occupants and whatever custom criteria you define in a tenant-friendly flow. Protected-ground questions (race, religion, disability, family status, etc., per the Ontario Human Rights Code and equivalents in every province) are blocked at the prompt level. Tours only get booked when the prospect qualifies.

Calendar

Tours fit around agent availability, travel time and blackout windows.

Tour scheduling is where AI leasing tools usually break. Kasai’s calendar respects the constraints a human scheduler would.

  • Per-agent availability — working hours, PTO, coverage assignments.
  • Travel time between properties — honors a configurable buffer (default 30 minutes) so the next tour is actually reachable.
  • Blackout windows — maintenance visits, community events, anything you mark off.
  • After-hours bookings — still works, with your explicit after-hours policy.

Per-community personas

The voice that matches the asset.

A luxury high-rise and a garden-style community in the same portfolio don’t need the same tone. Kasai runs one of three configurable personas per community.

  • Professional — formal, measured, no exclamation marks.
  • Cheerful — warm, uses the prospect’s name, restrained enthusiasm.
  • Enthusiastic — high-energy, for leasing pushes and newer communities.

Proactive follow-up

Silence is a signal.

Lead rot is a discipline problem. Kasai solves it with two automations: a Post-Tour Follow Up that auto-fires within your chosen window and a Proactive Lead Action that nudges qualified prospects who go silent — once, persona-matched, then routed to your team as a Needs Reply task. No spam.

Application handoff

When a prospect is ready, the application arrives complete.

Kasai requests exactly what your policy requires : government ID, proof of income, bank statements, reference letter and credit-check authorization, then validates each file the moment it lands. Name matches the prospect. Dates are fresh. No missing pages, no expired stubs. Anything off triggers a polite, specific follow-up automatically; no human chases paperwork. The full guest card, every screening answer and every verified document arrive on your team’s desk together and your approval rules decide whether Kasai advances the application straight through or routes it to a human approver.

Auditability

Every message, every decision, in one log.

Every prompt, every reply, every screening question, every approval check — stored against the guest card with a timestamp and a link to the input that produced it. Auditors get a single view that reads like a narrative, with protected-ground guards and PIPEDA-compliant adverse-action notices first-class in the trail.

See Kasai handle your portfolio.

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